MemberRoute

Terms of Service

Last updated October 22, 2026

These Terms of Service (“Terms”) are an agreement between you and Plainwork Software (“Plainwork Software”, “we”, “us”), a sole proprietorship based in New Jersey, USA, that operates MemberRoute at memberroute.co (the “Service”). “You” means the business that creates a MemberRoute account and the person who accepts these Terms for it. By creating an account you agree to these Terms on behalf of your business, and you confirm that you are at least 18 and authorized to bind it.

1. What MemberRoute does

MemberRoute provides software to create, sell, bill, and administer memberships. Payments from your customers are processed by Stripe directly to your Stripe account; you are the merchant of record and are responsible for your offers, pricing, taxes, refunds, disputes, and compliance with consumer-protection and automatic-renewal laws that apply to you. MemberRoute’s default membership terms, consent step, reminders and online cancellation are designed to meet US automatic-renewal laws, but they are not legal advice.

The membership agreement is between you and your member. We are not a party to it and do not provide the services you sell. You must honor cancellations your members make through MemberRoute, deliver the services you promise, and keep your business details, prices and policies accurate.

To accept payments you need a Stripe account connected through MemberRoute and must follow the Stripe Services Agreement, including the Stripe Connected Account Agreement. Stripe decides whether to approve your account, holds and payouts; we are not responsible for Stripe’s decisions or for Stripe outages.

2. Fees

Fees. MemberRoute charges a flat platform fee for the software (your MemberRoute plan). We do not take a commission or any percentage of your membership revenue, and we do not add fees to your members’ payments. Stripe’s own processing fees apply to those payments under your agreement with Stripe and are paid to Stripe, not to MemberRoute. We will not introduce a commission or transaction fee on your membership revenue without at least 30 days’ email notice, and you may cancel before it applies.

Your MemberRoute subscription: trial, renewal, cancellation and refunds

Plans and prices. Starter, Growth and Scale are billed monthly or yearly at the prices shown on our pricing page and in the app when you choose a plan, in US dollars, plus any applicable tax. Charges are processed by Stripe to the card you provide.

Free trial. Every new business gets one 14-day free trial, which starts when the account is created. No payment card is required to start it and nothing is charged during it. We email you 7 days before it ends and again 3 days before it ends. If the trial ends before you have chosen a plan, nothing is charged and your workspace becomes read-only (see “After cancellation” below) until you choose one. If you choose a plan and add a card while the trial is running, the trial keeps its original end date; unless you cancel, your paid subscription starts automatically when the trial ends and your card is charged the plan price on that date. If you choose a plan after the trial has ended, your card is charged on the day you subscribe.

Automatic renewal. Your subscription renews automatically at the start of each monthly or yearly billing period, and your card is charged the plan price each time, until you cancel. There is no minimum term. We email a receipt after each charge, a reminder 20-30 days before each yearly renewal, and, for monthly plans, a yearly reminder of these terms.

How to cancel. Cancel online at any time in Settings → MemberRoute plan → Cancel subscription - it takes one click to confirm and no call is needed. You can also email support; we treat the time we receive your email as the time you canceled and confirm by email within one business day. You can undo a cancellation (“Keep my plan”) until it takes effect.

The 24-hour rule. If you cancel at least 24 hours before a scheduled charge (including the first charge after your trial), that charge will not be made and your subscription ends on the date of that charge. If you cancel less than 24 hours before a scheduled charge, that charge will be processed and your subscription ends at the end of the billing period it covers. The cancellation screen tells you which applies before you confirm, and we email a confirmation with the exact end date.

After cancellation. Your plan stays fully active until it ends, and for a 7-day grace period afterwards. After that your workspace becomes read-only: you can sign in to view and export your data and to cancel memberships, but redeeming services, creating or changing plans, adding members, online signups and automated member emails stop, and members no longer see service balances in their portal. Your members’ subscriptions are with your own Stripe account and keep billing until you or they cancel them; once your workspace is read-only you are responsible for any renewal notices the law requires. Reactivating a plan restores everything.

Refunds. 30-day guarantee: if MemberRoute isn’t right for you, email support within 30 days of your first paid charge and we will refund that charge in full. We also refund any charge made in error or after your cancellation took effect. Otherwise, charges are not refunded and partially used billing periods are not prorated, except where the law requires a refund.

Price changes. We will email you at least 30 days before any price change applies to your subscription, with the new price and how to cancel. If you don’t want the new price, cancel before it applies. If you are charged the new price without having agreed to it, you may cancel within 14 days after that charge and we will refund the unused part of that period.

Failed payments. If a charge fails, Stripe retries it and we email you. If the payment can’t be collected your subscription may end; your data stays exportable.

MemberRoute Enterprise. Enterprise accounts are set up by us after a separate written agreement or order form, which sets the price, billing method, limits and any service commitments. If that agreement conflicts with these Terms, the Enterprise agreement controls. When an Enterprise agreement ends, your account returns to the self-serve plans described above.

3. Acceptable use

You may not use MemberRoute to:

  • sell anything illegal, or anything Stripe prohibits for your account;
  • mislead members about prices, renewals, cancellation or what a membership includes, or make cancellation harder than MemberRoute allows;
  • send spam, or email people who didn’t sign up with your business;
  • upload logos, fonts, images or text that you don’t have the right to use, or content that is unlawful, hateful or infringing;
  • probe, scan or test the security of the Service, work around its limits or access controls, or access another business’s data;
  • upload malware, overload the Service, or copy or resell the Service or its code.

3a. Messaging and reminders

Member messages. Members of your business can send you short text-only messages from their portal (no links, images or attachments; a daily limit applies). These messages are between you and your member: you are responsible for reading and responding to them and for how you use what members tell you. MemberRoute does not read conversations as a matter of course. We may review a conversation when it is reported to us, flagged by automated abuse checks, or needed to investigate fraud, security or a violation of these Terms, and we may remove content or suspend accounts that use messaging to harass, threaten, defraud or send unlawful content.

Team chat. The team thread is visible to every user on your business account, including users you add later. Do not use it for payment-card numbers, government ID numbers, health information or anything you would not want every staff member to see; MemberRoute keeps it with the rest of your business data and the business owner can export it.

Required reports and legal process. US law requires providers like us to report apparent child sexual exploitation that comes to our attention to the National Center for Missing & Exploited Children, and we will. We also disclose messages and account information when a valid subpoena, court order or other legal process requires it, or when necessary to prevent imminent harm. We will tell you about a request for your data unless the law or the request prohibits it.

Text-message reminders. Texts are sent from your own Twilio account: you are the sender of record, and you are responsible for Twilio’s terms, carrier registration (A2P 10DLC) and the costs Twilio charges you. MemberRoute sends only transactional appointment reminders and the STOP, START and HELP replies, and only to members who have ticked the consent box in their portal (or confirmed by replying START). We store the consent wording and time. A member who replies STOP is opted out immediately and you must not re-enable texts for them without a new opt-in. Do not use the sending number for marketing messages through MemberRoute.

Push notifications and email reminders. Push reminders are delivered through the member’s browser or phone platform after the member turns them on; email reminders are always on. Reminders are a convenience: you remain responsible for honoring bookings whether or not a reminder was delivered.

4. Your content, branding and data

You own the content you add - plan details, member records, logos, fonts and other branding. You give us a limited license to host, copy, display and process it only to run the Service for you (for example, to show your logo on your join page and in member emails). You confirm you have the rights needed for everything you upload, including a web-font license for any font file.

You own your data and can export it at any time. We process your members’ personal information on your behalf and only to provide the Service, as described in our Privacy Policy. You are responsible for having a lawful basis to collect your members’ information and for responding to their privacy requests; we will help with requests we receive about your members. After your account is closed, we delete or anonymize your data within 90 days of your written request, except records we must keep for legal, tax, dispute or fraud-prevention reasons (such as consent records, invoices and audit logs).

White-label options (MemberRoute Enterprise) remove MemberRoute branding from member pages and emails, but the required membership terms continue to identify MemberRoute as the software provider.

5. Accounts and security

You must keep your account credentials secure and enable two-step verification for owner and manager accounts. You are responsible for activity by users you invite. Tell us promptly at the support address below if you believe your account has been compromised.

6. Changes, availability and suspension

We improve MemberRoute over time and may change or remove features. We will give you at least 30 days’ email notice before removing a core feature you rely on (such as online signups, member billing, redemption tracking or data export). We aim for high availability but do not guarantee the Service will be uninterrupted, except as set out in an Enterprise agreement.

We may suspend or restrict an account that breaks these Terms, puts members, other customers or the Service at risk, or is required to be suspended by law or by Stripe. Where reasonable, we will tell you first and give you a chance to fix the problem. Suspension never prevents your members from cancelling online. You may stop using MemberRoute and close your account at any time.

7. Disclaimers and limitation of liability

The Service is provided “as is” and “as available”. To the fullest extent the law allows, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We don’t promise that the Service will meet every legal requirement that applies to your business.

To the fullest extent the law allows: (a) neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data; and (b) our total liability for all claims relating to the Service is limited to the fees you paid us in the 12 months before the claim. These limits don’t apply to liability that cannot be limited by law.

You will defend and indemnify us against third-party claims (including claims by your members or government agencies) arising from your memberships, your content, your use of the Service in breach of these Terms, or your violation of law.

8. Governing law and disputes

These Terms are governed by the laws of the State of New Jersey, without regard to its conflict-of-laws rules. Before filing a claim, each party agrees to try to resolve the dispute informally by emailing the other and allowing 30 days to respond. Any lawsuit must be brought in the state or federal courts located in New Jersey, and both parties consent to their jurisdiction.

9. Changes to these Terms

We may update these Terms. For material changes we will email account owners at least 30 days before they take effect and update the date above. If you don’t agree, you can cancel before the changes apply; continuing to use MemberRoute after that means you accept them. Price changes follow the price-change section above.

10. General

These Terms (together with any Enterprise agreement and our Privacy Policy) are the entire agreement between us about the Service. If any part is found unenforceable, the rest stays in effect. Not enforcing a right is not a waiver. You may not transfer your account without our consent; we may transfer these Terms if we sell or reorganize the business, and will tell you if we do. Neither party is responsible for delays caused by events beyond its reasonable control. We send notices to your account email; you can send notices to the support address below.

Contact

Plainwork Software (MemberRoute) · support@memberroute.co